Wednesday, October 30, 2019

What made me choose to become a mental health couselor Essay

What made me choose to become a mental health couselor - Essay Example such a wide variety of factors which can negatively impact the emotional stability of today’s global citizens, there must be effective and thoughtful counselors available through which to discuss social and self-related issues and assist people in need to ensure they receive help and/or a rational voice to offer suggestions on how best to make life more satisfying. It is quite common to witness that many people have a very difficult time adjusting to the many complications and expectations which are placed upon them, both by peers or colleagues as well as social acquaintances. There are many social protocols which demand that people act differently than who they really are when in public situations, therefore they never seem to get the opportunity to really reflect who the person is on the inside. When dealing with basic lifestyle complications, coupled with social rules and in-crowd regulations associated with what is considered acceptable behavior, it is not unrealistic that a person will begin to lose the necessary internal balance to lead a healthy, emotionally-sound adult life. These basic stresses, it would seem, also strongly impact the male psyche leading to a considerable amount of domestic abuse and violence against women. When men are being forced to simply comply with inferior business leadership (such as a poor manager or inferior colleague), these frustrations can build up over time. Add to the professional stress a home life which is riddled with bill payment issues or other frustrations caused from an inability to stretch one’s imagination and creativity, it is likely they will lash out at the nearest thing which sometimes involves asserting this aggression against women because they are weaker. In many respects, violence stemming from men is likely this group attempting to assert their dominance over the weaker since they do not have the opportunity to accomplish this at work or socially otherwise. To lash out in the employment environment

Monday, October 28, 2019

Managing Cultural Diversity Essay Example for Free

Managing Cultural Diversity Essay The following paper brie y debates the rhetoric of managing diversity and considers whether managing diversity is a distinct approach to managing people or a means of diluting equal opportunities in UK organizations. With respect to the realities of the concepts in UK organizations, empirical data from a survey of sixty UK human resource professionals and general line managers is presented. We pose a number of cautionary questions, including what does it matter and to whom? By doing so we intend to encourage further critique and challenges in respect to the concept of managing diversity in organizations. Keywords: Managing diversity, equal opportunities, HRM/D, rhetoric, reality Introduction Today the workforce does not look, think, or act like any workforce of the past, nor does it hold the same values, have the same experiences, or pursue the same needs and desires (Jamieson and O’ Mara 1991). The composition of today’ s workforce has changed signi cantly in terms of age, gender, ethnicity, culture, education, disabilities, and values. Running parallel to these changes is the shift in thinking by human resource theorists and practitioners with regard to addressing equality in the workplace (Cooper and White 1995; Liff and Wacjman 1996). This shift is underpinned by the emergence of the business case argument for equal opportunities, as opposed to the persuasive debate for social justice or equal opportunities as ‘ correcting an imbalance, an injustice or a mistake’ (Thomas 1990). There is now a view that, after twenty years of the ‘ stick’ of legal compliance (which has achieved little), the ‘ carrot’ of underpinning the business case for equal opportunities will perhaps achieve more (Dickens 1994). The business case argument for equal opportunities in organizations is often termed ‘ managing or valuing diversity’ , but, as with most contemporary Human Resource Development International ISSN 1367-8868 print/ISSN 1469–8374 online  © 2000 Taylor Francis Ltd http://www. tandf. co. uk/journals 420 Peer-Reviewed Articles anagement issues, the underlying principles and interpretation of this concept are open to mass interpretation, criticism, and indeed misunderstanding. D. Miller (1996) argues that the significant widening of the meaning of equal opportunities has brought with it more complex and confusing messages for employers and practitioners. By drawing on literature and empirical data, we consider whether mana ging diversity is a distinct approach to managing people or a means of diluting equal opportunities in UK organizations and pose a number of cautionary questions, including: what does it matter and to whom? By doing so, we intend to encourage further critique and challenges in respect to the concept of managing diversity in organizations. What is managing diversity? Thomas (2000) argues that, with the growing number of mergers and acquisitions, workforce diversity will become more of a priority for organizations and, therefore, in the future, people will become clearer on what diversity is and how to manage it. As with the debates surrounding de nitions of human resource management and development (HRM/D), managing diversity as a concept means different things to different people. It can relate to the issue of national cultures inside a multinational organization (Hofstede 1984); it can relate to the further development of equal opportunities or to a distinct method of integrating different parts of an organization and/or managing people strategically. Much of the literature regarding managing diversity relates to the US experience, where the concept is particularly popular; a re ection perhaps of the more pronounced diversity of workforce composition (Cassell 1996). In a recent report 1999), a Department of Education in America described managing and valuing diversity as a key component of effective people management, arguing that it focuses on improving the performance of the organization and promotes practices that enhance the productivity of all staff. Their dimensions of diversity include gender, race, culture, age, family/carer status, religion, and disability. The de nition provided also embraces a range of individual skills, educational quali cations, work experience and background, languages, and other relevant attributes and experiences which differentiate individuals.

Saturday, October 26, 2019

The Rise of the Byzantine Empire :: Education Essays

The Rise of the Byzantine Empire "What were some of the accomplishments of the Byzantine Empire?" Questions such as this one appear on the margins of sixth and seventh grade textbooks. What a better way of starting a new lesson or chapter than with questions that will automatically led the student to think about the answer? That is the case in the lesson of "The Rise of the Byzantine Empire." Being that the lesson I revised was only a brief part of the chapter, it was interesting to see how precise the lesson on the Rise of the Empire came about. There was nothing wrong with the format and structure of the lesson. When I fist glanced at the lesson I had received, I became very mortified to see that the lesson only consisted of 4 pages. Can the lesson on the rise of the Byzantine Empire really be described in 4 pages? I would not know that answer, unless I read the lesson, and did further research on the topic. Surprisingly, I discovered that the lesson is pretty much accurate, although it does not have much detail. Perhaps the detail is not very rich, because this lesson, (which is titled to be lesson 3) is a continuation of the study on Rome; it's emperors, etc. It is not to say that the lesson did not have weaknesses, however, it had both its strengths, and its weaknesses. Lesson 3, which is titled "The Rise of the Byzantine Empire," includes a timeline of the dates the certain lesson covers. In this case, the dates are from 532 A.D., to1453 A.D. Byzantium saw itself as the true descendent of Rome. In Byzanium many of the elements of Rome's cosmopolitan Mediterranean civilization continue. Gradually however, Greek replaces Latin as the primary language in both society and government, and distinctive social, political and cultural traditions emerge. The central figure in the revival of the power of Byzantium is the Emperor Justinian, from 527 to 565. The lesson was mainly focused on "the Byzantine Emperor Justinian." As the lesson starts, the story of how Justinian came about restoring order in the city of Constantinople is told in a brief summary of about 2 paragraphs. "Fights broke out between the rival groups, and the fighting escalated into rioting in Constantinople's streets. The rioting continued for a week while Justinian and Theodora, safe withi n their palace, debated whether to flee or to attempt to restore order.

Thursday, October 24, 2019

Robbery: Flight Attendant and Officer

Robbery Tanisha Barkley, Desiree Brickles, LaTosha Call, Kimberly Clark, Robin Crumble, Tammara Dimond and Keith Dostie Everest University Introduction to Interviews and Interrogations Professor David Farrow March 16, 2013 Robbery Crime Scenario There was a diamond heist at Brussels Airport involving two suspects, one male and one female. The female had the diamonds hidden on her purse, when she passed through security. The male suspect was actually one of the pilots. The female took the flight attendant hostage until the plane was on the ground in Detroit, Michigan.The female and the male were able to get off of the plane. The two suspects were caught after they got off of the plane and trying to get out of the airport. The two suspects were the last ones to get off the plane and they did not realize that some of the passengers on board contacted the police via cell phones. Interview Preparation The suspects were identified based on the information that was given from the passengers and crew on the airplane. Since the female suspect, Alexis Johnson, took the flight attendant, Lisa Williams, hostage she could then identify the suspect in detail.Since the suspects were caught after they got off the plane and before they left the airport. The officers can set up interviews at the airport to help obtain all necessary information. In these interviews they will ask the witnesses what happened and for identification of the suspects. Before interviewing the suspects, the officers should try to obtain their background information (Gosselin, 2007). During these interviews there should be other officers that are looking at the scene to ensure that they collect all evidence and information from the plane where all this happened at (Gosselin, 2007).Interviews For the interview process of the witnesses, a structural interviewing will be used. â€Å"Structural interviewing approach builds on the traditional interview by adding the following components: rapport building, nar rative description, and an ample interviewee response opportunity† (Gosselin 2007, pg. 71). Witness: The interview for the witness, Ms. Pastor is first set up the day after, so she is able to gather her thoughts as well as get over the shock she experienced. While interviewing Ms. Pastor, she seemed more relaxed as if she only needed sleep.The interview session was set up in a comfortable space, with comfy chairs 4-6 feet away from each other with a table in the center of them. The room was painted a soft color to relax the interviewee. The first thing the officer does is ensure that she had not been injured and she is stable enough to be questioned. After ensuring her condition, the officer established a rapport by using a first name basis. Next, the officer asked Ms. Pastor if the interview could be videotaped or voice recorded. Ms. Pastor decided it would be best to go with voice recording.At this time, the officer feels that Ms. Pastor is comfortable enough to start the in terview. The officer begins to ask Ms. Pastor a series of questions beginning with personal information and Ms. Pastor seemed comfortable answering them. Next, the officer asks Ms. Pastor about what happened onboard the aircraft. Ms. Pastor stated: â€Å"I boarded that plane fine, everything was normal, I put my things above me, and sat in my seat, that flight attendants, came and asked if me and others if we wanted anything to drink or eat before takeoff.The flight attendants performed the safety procedures before the plane took off, and told us to fasten our seat belts as the plane was about to depart. As soon as we took off, a lady came out from the bathroom area, telling us to be seated and don't move or else we will get hurt. I stayed seated and kept my mouth shut, sitting there observing everything she was doing. I was amazed, a women was pulling this off. She and another man were talking up ahead where the pilots are when flying, about something in a purse. After the plane l anded they left, I guess they got what they were looking for.The man came from the front of the first class area. They met up in the center then started looking for what they came for. They tried not to talk too much but the girl was a dumb, and I guess wanted to hurry up and find it. She got the man mad and that’s when I heard them say something about â€Å"find it in the bag. â€Å"† After the interview with the witness was completed, the officer thanked her for the information she provided as well as her time. The officer also gave Ms. Pastor her contact information. The officer also informed Ms. Pastor that if she can remember anything else that she feels would be beneficial, to please call.Victim: For the interview of the victim, Lisa Williams, the officer conducted a traditional interview. The traditional interview because she is upset and the officer wants to get the immediate facts as fast as possible (Gosselin, 2007). Lisa Williams was the flight attendant wh o was taken hostage by the female suspect, Alexis Johnson. The interview room was set up in the security area, a quiet part of the airport with no disturbances, with the chairs facing each other approximately four feet apart; the officer does not sit between the door and Ms.Williams because of the assumption of her not thinking she could leave (Psychological Principles: Interview and Interrogation, 2009). The interview began with asking Ms. Williams for permission to videotape her statement, in which she agreed. In order to establish rapport, the officer and Ms. Williams agreed to address one another by using first names. The officer first began the questions regarding personal information, in order to keep her at ease. Next, the officer began to ask questions regarding what happened on the aircraft.Lisa stated: â€Å"I wasn't expecting anyone to be behind me. It was right after takeoff; she grabbed me by the back and pulled the back of the flight attendant break area. She said she had a gun. She blindfolded me and bound my hands. To cooperate I would get hurt but if anything went wrong or anything interfered with the plane landing she wouldn't hesitate to kill me. † After the interview with the victim was completed, the officer thanked her for her time and answering questions. The officer also gave Ms. Williams her contact information.The officer informed Ms. Williams that if she can remember anything that would be beneficial to the case, to please call. The officer walked Ms. Williams to meet with her family. Interrogation There were a few techniques during the interrogation of the pilot, Francis Drebin. The officer started with a subjective interview technique in order to establish rapport and to get him comfortable. The officer wanted him to think that he was in the clear and that they were friends in order to get him to open up and share information.The officer began to ask open-ended questions that allowed him to discuss his typical flight and som e of the operations that happened on a regular basis. Upon sharing the names of the flight attendants, his demeanor changed and he began to display signs of nervousness. From here, the officer’s co-investigator switched to the Reid technique for interrogation. This is a nine step technique to obtain a confession to a crime. Mr. Drebin was confronted about the facts of the case and a theme was developed on the events of the incident (Layton, 2013). He was read his Miranda Rights and officially arrested for his role in the crime.Male Suspect: From the information already provided by the witnesses and victim, the pilot of the aircraft was commonly identified by both parties. In light of the details of the incident, the officer uses the structural interviewing technique with the pilot of the plane. This way, he can discuss the narrative of the events of the incident (Gosselin, 2007). Because of the nature of the incident, the interview of the pilot was conducted in the security o ffice of the current terminal of the airport. This room was chosen because of the privacy and the comfort feel of the room. Mr.Drebin was asked if the interview could be videotaped, in which he agreed as well as including another officer in the room. The chairs were at an angle located about five feet apart from one another. Both parties agreed to use first names while conducting the interview. The officer began the questioning with asking personal information in order to keep the suspect at ease. Next, the officer asked Mr. Drebin about his flight. Mr. Drebin stated: â€Å"It started as business as usual. We were ahead of schedule. When I fly the plane, I am isolated from everyone else and only communicate with the tower.I can’t really tell what is going on in the cabin unless I am notified by an attendant about a situation through the two-way intercom. I didn’t communicate with the flight attendants or the cabin until we hit flight altitude, where I told them the le ngth of the flight. † Next, the officer asked Mr. Drebin what he meant by the communication with Ms. Johnson. After approximately thirty seconds, Mr. Drebin stated: â€Å"I am sure that I was just giving the crew some flight plans and times for service. † The officer observed his body language because he was becoming agitated with the questions.His non-verbal’s made it easy to see this. Then he seemed to be nervous and to fidget. Mr. Drebin was informed that he was a suspect in the robbery heist and was placed under arrest. The officer read Mr. Drebin his Miranda Rights. When the officer began to question Mr. Drebin, he decided to lawyer up. Female Suspect: At the scene of the robbery a female suspect was captured. She was then asked what her name was; she refused to speak. The arresting officer then proceeded to read the woman her Miranda rights and placed her in the police cruiser.Once we arrived at the police station the female was then place in a small room f or questioning. When the officer entered the room to begin questioning, she established a rapport with the female. Both parties sat at opposite ends of the table. The officer asked her what her name was and she refused to answer. The female was suspect was informed was caught by another officer and the jewels were found in her purse at the time of arrest, there is more than enough evidence to put her away and that she is going to get one more chance to tell your side of the story.She still refused to speak. The officer proceeded to inform her that the male suspect in custody and he is already placing blame away from him; if she doesn’t want to take all the heat, she needs to start talking. She then proceeded to say that she was part of the robbery. The cognitive technique was used in order to gain rapport and start with easy questions to help get and keep her relaxed. However as the questions seemed to become harder, she was not happy and would not continue with the questions (Heuback, 2010).The female suspect was asked her name, in which she replied Alexis Johnson. Ms. Johnson was then asked personal questions in order to get her at ease. Ms. Johnson was reminded of her Miranda rights and she informed the officer they were already read and understood them. When asked why she robbed the plane, Ms. Johnson stated: â€Å"I felt that I could use the extra money and buy everything that I have ever wanted. † Ms. Johnson then decided that she wanted a lawyer present. Summation In this crime scene we found out how two individuals worked together to steal some diamonds off an airplane.These two people were very intelligent, and they did manage to get the diamonds off the airplane. However, the suspects were not able to make it out of the airport before they got caught. The police met them at the door. Both suspects were found guilty of their crimes and arrested. Bibliography The officers can set up interviews at the airport to help obtain all necessary i nformation. In these interviews they will ask the witnesses what happened and for identification of the suspects. Before interviewing the suspects the officers should try to obtain their background information (Gosselin, 2007).During these interviews there should be other officers that are looking at the scene to ensure that they collect all evidence and information from the plane where all this happened at (Gosselin, 2007). For the interview process of the witnesses, a structural interviewing will be used. â€Å"Structural interviewing approach builds on the traditional interview by adding the following components: rapport building, narrative description, and an ample interviewee response opportunity† (Gosselin 2007, pg. 71). The traditional interview because she is upset and the officer wants to get the immediate facts as fast as possible (Gosselin, 2007).The interview room was set up in the security area, a quiet part of the airport with no disturbances, with the chairs fa cing each other approximately four feet apart; the officer does not sit between the door and Ms. Williams because of the assumption of her not thinking she could leave (Psychological Principles: Interview and Interrogation, 2009). Drebin was confronted about the facts of the case and a theme was developed on the events of the incident (Layton, 2013). In light of the details of the incident, the officer uses the structural interviewing technique with the pilot of the plane.This way, he can discuss the narrative of the events of the incident (Gosselin, 2007). The cognitive technique was used in order to gain rapport and start with easy questions to help get and keep her relaxed. However as the questions seemed to become harder, she was not happy and would not continue with the questions (Heuback, 2010). References Gosselin, D. (2007). Smart Talk Contemporary Interviewing and Interrogation. Upper Saddle River: Person Prentice Hall. Heuback, J. (2010). Suspect Interrogation: Communicati on Strategies and Key Personality.Retrieved from ACTR Advances in Communication Theory and Research: http://www. k-state. edu/actr/2010/12/20/suspect-interrogation-communication-strategies-and-key-personality-constructs-jessica-heuback/default. htm Layton, J. (2013). How police interrogation works: The Reid Technique. http://people. howstuffworks. com/police-interrogation. htm Psychological Principles: Interview and Interrogation, (2009). Interview and Interrogation Rooms. http://www. social_engineer. org/framework/Psychological_Principles:_Interview_and_Interrogation

Wednesday, October 23, 2019

A paper study evaluation

The main message of the paper is directed at providing enough background and research to the process of identifying user needs and to enable one to understand the various importance of collecting user needs. Requirements collection forms an essential step in system development and is one of the primary stages which need to be fulfilled well for further successful development of the system.Unless this stage is performed well and requirements are captured entirely the system would be half- built and it would not correspond to the details of the business operations entirely.2. Why this message is seen as important and worthy of research?Answer: It is quite important to identify the user’s mind and to devise the better methods for research and development. The composition of user’s reactions, their various perceptions towards cost, effort and time is very crucial to be understood so that they can be capitalized upon.The various messages would impart better formulation of th e various strategies required for fetching the requirements of the users. The composition of the primary understanding of the subject, its importance and learning the various natures would enable better communication and pave the way to smoother communication.3. What issues are addressed within the main message?Answer: The issues that are addressed in the main passage would be to understand the user problems and to capture the various mechanisms to get the job done at its best.The first message is aimed at knowing the crucial aspects of an user’s mind and their objectives which they would target. Knowing the right pattern and benefit would largely assist the development team to shape their technique for requirements gathering.The second message is towards the understanding the right tool for collection of the requirements. It largely presents the factor for the right selection of the appropriate methodology for benefit and would enable greater integration of user choices and methodology.The third message is to announce the right method for collection of requirements and its successful classification for which the system can be built around successfully. The various requirements for enabling the classification would result in knowing the user minds and acknowledging the right way for gaining the advantage of the proposed system.4. How these issues are treated/researched?Answer: The issues are placed into the research domain for getting the elaborate discussion of the facts and thus a set of questionnaires are devised for answering the issues for the paper. The composition of the various strategies result into visual set of instances through which the communication would be further smooth and understandable.The data flow diagrams and process models enriched the issues further and the very basis for making the right judgments would be at ease. The various models suggested in the research has taken effective care of the user’s understanding process a nd facilitated the right manner of fetching the requirements for its detail. The proper classification would enable right judgment of the issues and enable better modeling the framework.5. What are the major findings of the paper?Answer: The major finding is divided into large scale classified programs. The major achievement is divided into modules and user details are framed into it. The composition of the varied factors has evolved the IBIS model and the observance of a methodology to match the requirements of the enterprise.The methodologies form the large part of discussion and enable one to detail various forms of justice to match the standards. The rightful methods for getting the insight of the various strategies exercised would satisfy requirements stated.6. What is your own assessment of the findings of the paper?Answer: The assessment lies in the depth of the major challenges laid down and to make the most of the methodologies and models proposed. The models proposed for s uccessful capturing of the user requirements are yet to be tested in real life and thus cannot be predicted for its success for sure.The risk factors and the collaboration of ideas would fetch right direction for the right tapping of the user’s requirements and the dynamic nature of the changing user’s views and collaboration. The primary issue is to understand the situation and the various challenges posed by the situation. The analysis of the clients atmosphere and the risk factors for inappropriate information collection methodology is of large importance. The variety of options and the selection of the right factor would enable correct decision making for the enterprise.The cultural issues at this point must be highlighted well and must be taken into account for better understanding of the issues. The problems related to obtaining information and collection of user requirements is a major challenge. The different methods for doing work might not be understood by pe ople and would instill problems if not corrected well. The cultural issues required to be dealt well for fetching the appropriate set of user requirements and to make sure that it is taken care well.The models highlighted in the paper are not sought after and wishfully does not envelope the major emotional factors for data collection and tapping the right set of requirements. The various psychological factors are not taken into picture and are not surveyed for fetching the birds view of the process.7. Relate this assessment to some case studies or applications in the real world which you are aware of, i.e. substantiate your assessment with examplesAnswer:   The assessment can be dealt with a case study of a company where the best technique to collect requirements for their â€Å"Employee leave tracking system†. Techniques like interviewing, questionnaire, past documents and other such ways of dealing with the final collection of user requirements. The SWOT analysis of the m ethods was researched and ultimately the interviewing methods for requirements collection are established for better research and study.In our Employee leave tracking system, the interviewing method would be of great use for collecting the requirements as the diversification would be quite less. The person giving information may not cater to all departments, as leave is an organizational issue and can be addressed by the HR manager alone. All the queries regarding system requirements would be met by one person alone handling the employee leave tracking system that is the Human Resources department.

Tuesday, October 22, 2019

Free Essays on Foreign Policy And Violece

Most of the United States problems are now self induced due to its over involvement in foreign policy. Often the method of â€Å"keeping the peace† in an ally country is the use of military force. This excessive use of the military directly draws extra money from the tax payers pocket and puts our soldiers at risk just to make America look like the good guy. The United States (U.S) should become more neutral in world matters and only act when necessary because it will save the American people money, save American lives and The United States will not seem like an unfriendly giant always using its force to snuff others out. The United States spends about one billion dollars a day on the military. That adds up to a total of 365 billion dollars a year of tax payers’ money and the U.S has not been involved in a major war since the early nineties. So why is all of this money being spent on the military? It’s because The United States involves itself in the small skirmishes of its allies. For example, large amounts of artillery and thousands of troops each year attempt to keep peace between Iraq and Iran. Even though this is not a massive amount of U.S military force, the money being budgeted to pay the men and women who are there and the money spent on the weapons they use could be used to solve New Hampshire’s crisis of funding education. Although how tax payers’ money is spent it is not as important as the lives of the men and women who make up America’s armed forces and the civilians that they protect. Each year soldiers die away from American soil trying to aid its allies, usually for some type of self-benefit. Yes, these deaths are horrible, but they can be reconciled by saying that these men and women die honorably in the line of duty, fighting for his or her country. What wounds can never be healed are those of saying to a wife or husband that his or her spouse burned to death on the eightieth floor due to a terrorist act ... Free Essays on Foreign Policy And Violece Free Essays on Foreign Policy And Violece Most of the United States problems are now self induced due to its over involvement in foreign policy. Often the method of â€Å"keeping the peace† in an ally country is the use of military force. This excessive use of the military directly draws extra money from the tax payers pocket and puts our soldiers at risk just to make America look like the good guy. The United States (U.S) should become more neutral in world matters and only act when necessary because it will save the American people money, save American lives and The United States will not seem like an unfriendly giant always using its force to snuff others out. The United States spends about one billion dollars a day on the military. That adds up to a total of 365 billion dollars a year of tax payers’ money and the U.S has not been involved in a major war since the early nineties. So why is all of this money being spent on the military? It’s because The United States involves itself in the small skirmishes of its allies. For example, large amounts of artillery and thousands of troops each year attempt to keep peace between Iraq and Iran. Even though this is not a massive amount of U.S military force, the money being budgeted to pay the men and women who are there and the money spent on the weapons they use could be used to solve New Hampshire’s crisis of funding education. Although how tax payers’ money is spent it is not as important as the lives of the men and women who make up America’s armed forces and the civilians that they protect. Each year soldiers die away from American soil trying to aid its allies, usually for some type of self-benefit. Yes, these deaths are horrible, but they can be reconciled by saying that these men and women die honorably in the line of duty, fighting for his or her country. What wounds can never be healed are those of saying to a wife or husband that his or her spouse burned to death on the eightieth floor due to a terrorist act ...

Monday, October 21, 2019

Is Utilitarianism a Defensible essays

Is Utilitarianism a Defensible essays Is Utilitarianism a defensible ethical theory? What are the main problems it faces? Utilitarianism is an ethical theory that seems to have lots of problems, but when analysing an ethical theory you must keep in mind that the main motive behind anyones moral values is that they believe them to be correct. So in this respect any ethical theory is defensible by one who believes in its virtues, even if you find the moral judgements made by it to be repugnant. The main arguments against utilitarianism seem to come from the problems faced when trying to decide what the correct course of action in any given situation should be. There are difficulties with the calculations involved in the decision making process, the probable consequences and the measurement of happiness. There are what seem perverse morally right outcomes that the theory dispenses (which can at times seem contradictory to what the generally accepted absolute values tell us, for instance killing is wrong) and blatant contradictions in the acts that the theory tells us to perform. Utilitarianism deals with the probable consequences of any given action. Calculations of this type are obviously incredibly unreliable as you are dealing with unknowns. For example, a utilitarian would most likely advocate the thought that hitting someone is likely to be wrong and cause unhappiness, but how would you know that that would be the case, the person hit may be a masochist, and enjoy the pain. What if there was a crowd around the person about to be hit, and it consisted of a great number of perverts who revelled and got enjoyment from other peoples pain. The act of hitting the person would then be seen to have a different moral value, perhaps a greater one than before if there were no other act that would produce as much pleasure/utility, and so it would not be morally wrong. Another basic problem arises when the measurement of happiness has to be calculated. H...

Sunday, October 20, 2019

How to Stay Productive As the Summer Drags On

How to Stay Productive As the Summer Drags On After a long harsh winter of being stuck inside; summer is known as the season of outdoors fun. Productivity and focus on work is always a struggle during this time. We catch ourselves day dreaming of being outside; going to the beach or taking a walk in the park. But it is hard to enjoy the rays of sunshine while being stuck at work. Here are 8 tips on how to fight the summer productivity slump. Source [Wrike]

Saturday, October 19, 2019

Palliative Sedation Essay Example | Topics and Well Written Essays - 250 words

Palliative Sedation - Essay Example Palliative sedation is a  beneficial  therapy  as it provides comfort and dignified death. The key  value  of palliative medicine is to  relieve  suffering (Braun,  Hagen  & Clark, 2003). It is an accepted and effective symptom  control  method  for patients with intractable physical symptoms. Palliative sedation  get  supported by beneficence,  autonomy  and double  effect  doctrine. According to  autonomy  every person has a right to  decide to regard  health status based on the beliefs, values and goals. Suffering being a personal experience, a person should be given a  chance  to choose the options they  wish  to use to relieve pain (Quill, Dresser & Brock, 1997). Based on beneficence principle, health care practitioners should  offer  care that is beneficial to patients. Relief of suffering whether physical or  emotional  is their  duty. Clinicians should  weigh  all the options and bear in mind that palliative sedation is  beneficial  to the caregivers and family  too. The double effect doctrine deals with the intention of treatment. In this case, the intention is to  relieve  suffering as the patient nears death. Before administering palliative sedation, it is necessary to ensure all other options  are exhausted, and the symptoms are  unmanageable.  Consider different options such as  intermittent, continuous and respite sedation. Caution must be exercised, and administering should be done on informed consent (Hallenbeck, 2000). Shaver, W. & Rousseau, P. (2005). A challenge to the ethical validity of palliative sedation. Program and abstracts of the American Academy of Hospice and Palliative Medicine/Hospice and Palliative Nurses Association Annual Assembly. New Orleans,

Friday, October 18, 2019

Environmental Ethics Essay Example | Topics and Well Written Essays - 1250 words - 2

Environmental Ethics - Essay Example ( McCann, 2003). Today, many feminist supports that our environment is apparently a feminist issue. This philosophy has been really popular and many relate the ethics of the environment to feminism and have their contradictions over the patriarchal issue and the biases as well as the dominance that comes in hand with the situation. One needs to understand in depth the basis of this philosophy. "A feminist uses gender analysis as the starting point; gender is the lens through which the initial description and analysis occur." (Warren, 2000) Similarly like feminism many forms of ecofeminism prevail. Ecofeminism is basically a name given to various feminist practices and philosophical ideas. These various approaches not only represent feminism but also how different forces of nature play and how they can overcome environmental concerns. Some examples of different perspective are: liberal, Marxist, black etc. Therefore various environmental philosophical positions that accepts feminine issues and support feminism are generally referred to as ecofeminist positions. "Views which uncritically embrace unified or one stance views of feminine sides of gender dichotomies are not feminist; they are better understood as ecofeminine than ecofeminist. They are, in fact, dangerous views from a genuinely feminist perspective." (Darion, 1999) The question here arises that what does one perceive about ecofeminism? What makes this philosophy so concrete that it stands as a complete concept which deals with its theoretical support or the political movement? Although there are significant differences between ecofeminism and feminism from which it has actually rooted, but all ecofeminist agree about certain things which are prominent in feminism. For instance, there is always a significant link between the dominant forces of nature and women, which is essential to understand three things that is feminism, philosophy of the environment and environmentalism. The

AS Showing Assignment Example | Topics and Well Written Essays - 750 words

AS Showing - Assignment Example The PEOPLE accessing the storage space of the closet may be youngsters or elders as this is the picture of a household cupboard. The things in the cupboard need to be organized such that both youngsters and elders can not only access them but can even stack the stuff back at proper locations. This would not only include the people living in the house but may also include the housekeeping maids etc. By evaluating the above PACT module for the cupboard it is realized that a more efficient and properly shelved storage space would preferably replace the current cupboard design. This may include the making of small compartments both above and below the hanging area of the dresses. As demonstrated in the lab report, the task is about a remote controlled ‘car control’ operation. In order to assess the usability of the car control the proper method for usability assessment is adopted. This involves the conduction of a number of steps the very first of which is the pre-design phase. This phase involves the collection of user’s opinions about competitive applications that serve almost the same purpose. It is for this purpose that questionnaires are filled and opinions are taken from the potential users of the proposed device. The PACT analysis is conducted and the observation of the Participants is recorded. The Wizard of OZ techniques are used to initiate rapid parallel prototyping. This helps in attaining the responses given by the customer. This often is the phase in which system functionality is developed. The emergence of the pre-release phase or beta stage as it is often referred to. The application is made available to certain users for testing before it is formally launched. The responses that this launch receives are used to make some necessary adjustments into the design. The concept of Heuristic analysis is used to assess how the different buttons on the control specifically serve their particular

Thursday, October 17, 2019

Economic (OPEC Research Project) Paper Example | Topics and Well Written Essays - 500 words

Economic (OPEC Project) - Research Paper Example This is because oil price is based on US dollar. The change in the value of dollar and how the currency of the importing nation is adjusted with the value of dollar determines the price and hence the demand for oil (Elekdag, 2007) OPEC try to maintain stability in oil supply by decreasing or increasing the amount of oil its member countries produce. They have spare capacity of oil production. OPEC has 80% of the oil reserves in the world. This enables them to supply oil to meet increased demand (Organization of the Petroleum Exporting Countries, 2010). The economic growth in many countries is enhancing the demand for oil. The world is dependent on oil as an energy source because alternative sources of energy are not available and those that are available are expensive. United States leads in oil import. The increasing number of vehicles and increase in population has increased the demand for oil (Elekdag, 2007). The world’s most powerful countries are dependent on OPEC for their oil supply. OPEC has oligopoly in the oil market. They have an impact on industrial society. They have a big role to play in the economic development of nations. Their power is demonstrated by the fact that the economies of the world will come to a standstill if they stop their oil supply. They can use this fact for their political advantage to increase their power and control the powerful economies of the world (Goodlaw & Et. Al., 2003). The Federal government has not been able to change their energy policies because the dependence on oil of these countries has not yet been reduced. Alternative sources of energy are not available. The energy policy is a sensitive issue and thus they could not afford to bring about a major change that could result in difficult situations (Obama Biden, 2010). The Federal policy should be reviewed. Overdependence on oil makes the country vulnerable and threatens national security. Alternative sources of energy like biofuels should be used.

Experience analysis Essay Example | Topics and Well Written Essays - 750 words

Experience analysis - Essay Example Consequently, Peggy calls for the need of uncovering the privileges according to the subject in order to present a ground for achieving equality. From the goal achieved by the event, it is of critical use in social construction of gender equality and reduced impact of racism in the society. The event presents an important step that can be taken to lessen the advantages possessed by male and white in the society. Peggy presents and expresses her goals in qualitative manner by using a case of individuals who are directly related to her study. For instance, she presents himself as a case by presenting an overview of her being â€Å"overprivilege† as the result of the color of her skin (McIntosh, 2012). This allows her to allows the audiences to readily identify with her goal besides gaining insightful view about the dimension of the study. Further, she also qualitatively describes the invisible privileges that men have, allowing her to adequately tackle her goal of discussing the impact of male privilege. Through using qualitative technique to express her goals, Peggy was able to present a clear picture of the overriding situation, to her audience that provided the basis for meeting her objectives. Peggy’s research was insightful and the way that she presents her theory fits well with intended concept of her study. I therefore agree with her position since she presents an ideal scenario that relates to the social construction of the gender. It is true that the fight against both gender and race discrimination has always avoided the discussion of privileges assigned to the â€Å"superiors† in the society. The event makes inclusive of feasible evidence for the study as seen when she describes herself as an overprivileged individual based on her skin color. This presented a chance for easily relating and understanding the message intended for the

Wednesday, October 16, 2019

Economic (OPEC Research Project) Paper Example | Topics and Well Written Essays - 500 words

Economic (OPEC Project) - Research Paper Example This is because oil price is based on US dollar. The change in the value of dollar and how the currency of the importing nation is adjusted with the value of dollar determines the price and hence the demand for oil (Elekdag, 2007) OPEC try to maintain stability in oil supply by decreasing or increasing the amount of oil its member countries produce. They have spare capacity of oil production. OPEC has 80% of the oil reserves in the world. This enables them to supply oil to meet increased demand (Organization of the Petroleum Exporting Countries, 2010). The economic growth in many countries is enhancing the demand for oil. The world is dependent on oil as an energy source because alternative sources of energy are not available and those that are available are expensive. United States leads in oil import. The increasing number of vehicles and increase in population has increased the demand for oil (Elekdag, 2007). The world’s most powerful countries are dependent on OPEC for their oil supply. OPEC has oligopoly in the oil market. They have an impact on industrial society. They have a big role to play in the economic development of nations. Their power is demonstrated by the fact that the economies of the world will come to a standstill if they stop their oil supply. They can use this fact for their political advantage to increase their power and control the powerful economies of the world (Goodlaw & Et. Al., 2003). The Federal government has not been able to change their energy policies because the dependence on oil of these countries has not yet been reduced. Alternative sources of energy are not available. The energy policy is a sensitive issue and thus they could not afford to bring about a major change that could result in difficult situations (Obama Biden, 2010). The Federal policy should be reviewed. Overdependence on oil makes the country vulnerable and threatens national security. Alternative sources of energy like biofuels should be used.

Tuesday, October 15, 2019

Ghaidan v. Godin-Mendoza Essay Example | Topics and Well Written Essays - 1000 words

Ghaidan v. Godin-Mendoza - Essay Example The Claimant Mr. Ghaidan who is also the appellant seek for an overturn of the Court of Appeal ruling in the Lordship’s House. The Court of Appeal ruled against Mr. Ghaidan who wanted to evict a tenant in his apartment claiming that the tenant-Mr. Godin-Mendoza did not have the right to inherit the property from the deceased spouse. The dead spouse and Mr. Godin-Mendoza had engaged in homosexual marriage1. Because in Fitzpatrick v Sterling Housing Association Ltd [2001] 1 AC 27 the Lordship’s House did not recognise inheritance of property by a same sex partner Mr. Ghaidan thought that this was the best opportunity to evict Mr. Godin-Mendoza from his flat. Mr. Godin-Mendoza was in the Lordship’s House as a defendant in the appeal case brought about by Mr. Ghaidan who wanted to evict him from his flat after the death of his partner Mr. Wallwyn-James had died2. Mr. Godin-Mendoza was living with a protected tenant who also happened to be his marriage partner- Mr. Wa llwyn-James in basement flat at 17 Cresswell Gardens, London SW5. However, when his partner Mr. Wallwyn-James died as rightful spouse he thought that he was protected by Paragraphs 2 and 3 of Schedule 1 to the Rent Act 1977. This Act provides that a surviving spouse of the protected tenant if living in the same dwelling-house until the death of the partner will became an automatic legal tenant after the death of the protected partner. Mr. Godin-Mendoza was in the House of Lords to defend his right to occupy the dwelling house after the death of his spouse considering that the landlord wanted to evict him. Judges in the case of Ghaidan v. Godin-Mendoza [2004] A number of judges presided over the appeal case in the Lordship’s House and they include Lord Steyn, Lord Nicholls of Birkenhead, Lord Rodger of Earlsferry Lord Millett, and Baroness Hale of Richmond3. The House of Lords judges dismissed the appeal by Mr. Ghaidan and as such the claimant- Mr. Ghaidan lost his case whereb y he intended to expel Mr. Godin-Mendoza from the apartment. Difference between House of Lords decision and Fitzpatrick v Sterling Housing Association Ltd [2001] The first imminent difference in the two cases involves the fact that one ruling recognised same-sex marriage while the other disputed same sex marriage with respect to succession of property from a deceased partner4. In Fitzpatrick v Sterling Housing Association Ltd case the judges expressed that it is only surviving partners of the heterosexual marriages that have a right to legal tenancy by succession after the death of their spouse with who they have been sharing a dwelling house. However this provision is not recognised in homosexual marriages and as such they have to compete with other members of the family of the protected tenant for rightful tenancy by succession. House of Lords decision in Ghaidan v Godin-Mendoza recognised same sex marriages in relation to legal tenancy by succession. The House of Lords Judges sta ted that both the heterosexual and homosexual spouses have equal right in succeeding the dwelling house of the deceased spouse in which the couple have been living in together as husband and wife5. This is the main reason why the landlord Mr. Ghaidan failed his appeal which he tried to evict Mr. Godin-Mendoza because they were engaged in a same sex marriage. Material facts i) The fact that the defendant was a homosexual was a material fact. This is

Monday, October 14, 2019

A study on gender differences in computer science Essay Example for Free

A study on gender differences in computer science Essay A study on gender differences in computer science field found that despite males and females entering kindergarten with an equal ability in overall mathematics and science performance levels, there was an observable gender gap in mathematics and science by the end of 5th grade (Varma 2010, p. 303). By the end of 5th grade, students perceive that mathematics, science, and computing is for white males (Clewell Braddock 2000, p.90). This trend identified by Varma (2010, p.303) continues from 5th grade through to high school graduation, resulting in males and females entering university with different achievement levels in mathematics and science (Varma 2010, p.303). Due to the differing achievement levels, males predictably had a higher confidence level and positive attitude than females (Varma 2010, p.303). Doube and Lang (2012, p. 66) found that males had a higher self-concept in STEM fields than females despite an equivalent and sometimes lower level of achievement. Females\ low confidence level could also deter them from selecting and persisting in computing courses (Doube Lang 2012, p.66). Vitores and Gil-Juarez (2016, p.666) found there is a decline in the number of women selecting computing and information technology (IT) degree programs across the world. Women found their teachers\ perceptions of female students to be generally lower than those of the male students which also resulted in a decrease in self-confidence and an increase in anxiety toward their field of study (Beyer et al. 2005, p.393). Due to insufficient training and unequal emphasis to male and female students, one significant factor for cultural reproduction is teachers being held responsible for continuing the belief that males dominate the mathematics, science and computing fields (Varma 2010, p.302) giving status to science and technology (Male, Bush Murray 2009, p.456). Male (2010, p.462) suggests that in order to improve the retention of female engineering students, engineering administrators must investigate the existing assumed gender neutral cultures rather than making women fit the current structure. Varma (2010, p.314) suggests teachers in primary and high school need to improve their style of teaching instead of continuing the belief that females are more suited to humanities, social sciences and arts and males are suited to mathematics, sciences, and computing. Another significant factor for cultural reproduction is the lack of significant female role models in computing which would help to change the perception of stereotypes in the field from \geeky\ or \nerdy\ (Varma 2010, p.303). Stereotypes such as antisocial \ geeks\ and having a career that doesn\t require or value personal skills or a career that doesn\t necessarily help others has been identified as a deterrent to female involvement in the computing discipline (Doube Lang 2012, p.66). Sorby (2007, p.2) proposes that \female role models and mentors will be important to increasing gender diversity in science, technology, engineering, and mathematics\ due to women in male-dominated professions reporting they felt threatened by negative stereotypes. Researchers have found that 3D spatial skills such as mentally rotating objects in space are critical to success in a variety of careers, particularly in engineering and science (Sorby 2007, p.1). Several researchers have published evidence to suggest that female spatial skills are greatly behind that of a male (Sorby 2007, p.2). One theory is that spatial ability is related to a male sex hormone, however, the skill is most likely due to a number of factors such as pre-university activities requiring hand-eye coordination such as playing with construction toys, high school classes like shop/woodwork, playing computer games and sports (Sorby 2007, p.2). Sorby (2007, p.2) states that \ since most of those activities have a fairly high degree of gender bias favoring men, it is no wonder that the spatial skills of women often fall behind those of their male peers\. In conclusion, meritocracy is not the reason a greater number of males study the Science, Engineering, Technology and Mathematics (STEM) field over females. The lower number of females in higher education STEM enrolments could be due to teachers continuing the belief that males dominate the mathematics, science and computing fields, a lack of role models for women resulting in low confidence and anxiety in this field, stereotypes such as \nerds\ and \geeks\ deterring women from enrolling and gender bias with pre-university activities which don\t allow women to develop the same skills useful to the STEM field. All of these factors could contribute toward males believing they are better suited to the STEM field, resulting in higher enrolments over females. 4102.0 Australian Social Trends 2012, \Education Differences between Men and Women\, Australian Bureau of Statistics, viewed 6 October 2017, http://www.abs.gov.au/AUSSTATS/[emailprotected]/Lookup/4102.0Main+Features20Sep+2012#HIGHER Barnett, S 2007, \Complex Questions Rarely Have Simple Answers\, Psychological Science in the Public Interest, vol. 8, no. 1, pp. iii. Doube, W Lang, C 2012, \Gender and Stereotypes in Motivation to Study Computer Programming for Careers in Multimedia\, Computer Science Education, vol. 22, no. 1, pp. 63-78. Male, S, Bush, M Murray, K 2009, \Think Engineer, Think Male?\, European Journal of Engineering Education, vol. 34, no. 5, pp. 455-464. Sorby, S 2007, \Developing 3D Spatial Skills for Engineering Students\, Australasian Journal of Engineering Education, vol. 13, no.1, pp. 1-12. Varma, R 2010, \Why So Few Women Enroll in Computing? Gender and Ethnic Differences in Students\ Perception\, Computer Science Education, vol. 20 no. 4, pp.301-316. Vitores, A Gil-Juarez, 2016, \The Trouble with \Women in Computer\: a Critical Examination of the Deployment of Research on the Gender Gap in Computer Science\, Journal of Gender Studies, vol. 25, no. 6, pp. 666-680.

Sunday, October 13, 2019

The functional conflicts in an Organisation

The functional conflicts in an Organisation The term conflict has grown to become a very imperative word in Organisations and in everyday human life. Thomas (1976) proclaimed that conflict has become a popular management topic. This statement is further strengthened with the amount of research carried out on the subject matter as well as books, articles and journals published on conflict. Conflict refers to events ranging from inner turmoil produced by competing needs or desires to open violence between entire societies (Greenberg Baron 1995). Conflict is that process that begins when one party has negatively affected, or is about to negatively affect something the first party cares about (Buchanan Huczynski 2007). Conflict in the organisation is defined as the overt struggle between 2 or more people or groups in an organisation. It is usually centered on a state or condition that favours an individual over the other or a group over the other (Hatch 1997). Oceanic Bank Intl (OBI) stands out amongst our banks in Nigeria because of its excellent service delivery culture and that, has earned the bank a top 5 overall ranking in the Nigerian Banking industry. Conflict between Marketing and Operations Service departments is a common phenomenon in the Nigerian banking industry. This analysis will look at the view of various theorists on conflict and relate the Functional Theory to the OBI experience. In describing the OBI experience, we will analyse the HAND of management and demonstrate how functional conflict in OBI resulted in creative problem solving following proper management and increased innovation to seek solution to problems. Furthermore, the analysis actually will show that conflict in the organisation is positive and can be used to improve on service delivery, relationship management and ultimately organisational goals (Feldman Arnold 1983). Conclusively, emphasis on implementation and monitoring of Functional conflict will be suggested. CONFLICT Views and Theories Theorists all over, have different views on conflict. There is a school of thought that views it as Dysfunctional; saying that it is negative in the Organisation and a sign of incomplete social structure. They propose that taskforces, committees and liaison roles are ways to manage and respond to conflict in the organization (Hatch 1997). Another group of theorist view conflict as neutral, saying that it is negative to organizational goals but it is however inevitable and that it is a part of the organization. Pondy (1967), says that conflict as neutral may be regarded as negative and dysfunctional but as a neutral condition, its unavoidable and should be accepted. A more recent set of theorists view conflict as Functional and that it supports organisational goals and objectives. This view was promoted by the realisation that conflict can stimulate innovation and adaptability in the Organization. This view of conflict challenged the assumption that organisations are or should be co-operative systems (Hatch 1997). This theory of Functional conflict can be traced to Chester Barnard. Merits and Demerit Conflict in the Organization could degenerate and affect how the conflicting groups or individuals relate, perceive and behave towards each other. It can induce a win-lose orientation (Filley 1997; Mac Callun et all 1985). This Win-Lose orientation can de-motivate employees and of course affect performance. Rifts between employees or departments within an organisation if not promptly or properly managed could also lead to loss of quality employees. The negative effects may translate to poor performance of the organization. Though conflict has several demerits including de-motivation and employee turnover, if properly managed, can help create arousal among employees, energize and mobilize them to become more aware of their job functions and expectations from management. It can also help increase and develop innovative solution. Hall (1971) suggests that when properly managed, conflict may not only increase the innovation to seek solution to problems, it can often result in more creative solutions to problem solving. It is in such situations that conflict will be viewed as Functional. The growing complexity in Organisations has provided increased empirical support for a positive relationship between conflict and group performance (Bourgeois 1980), organisational learning (Fiol 1994) and high quality decision making in the Organization (Schwenk and Valacich 1994). The competitive orientation that comes with Functional conflict can institute an employee audit system, increase in productivity and quality of output and customer satisfaction as can be seen in my experience working with OBI in Lagos, Nigeria. THE OCEANIC BANK INTL (OBI) EXPERIENCE. Service Quality Gaps OBI is one of top 5 banks in Nigeria with a strong brand name that is based on its excellent service delivery culture and prompt response to customer request. Over the years, the very factors that built the strong brand name were on the decline. Service and Operations department with the back-end responsibility of delivering prompt service and delighting the customer and Marketing department with the responsibility of managing the relationship between customers and the bank as well as responding to customer requests promptly, both lost focus and developing a nonchalant attitude towards their job functions. They believed that the strong brand name of the Organisation would continually attract the customers irrespective of the quality of service and the sort of relationship that existed between the organisation and the customers. There were numerous complaints from customers bordering on basic service issues and relationship gaps; the prompt cheque confirmation process had been ignored, and relationship officers had become too lazy to upload customers confirmation online for cash officers to view bank-wide, a requisite for cheque payment. This resulted in customers having to waiting up to 30 minutes or more to get their third party cheques paid, even when the account holder had called in advance to confirm such cheques to the relationship officers. There were also cases in which the relationship officers had uploaded the customers cheque confirmation online as is required but rather than the service officer check the online mandate, but decided to call the relationship officer who could not be reached because he was in a meeting; this again resulted in delayed payment to the customer. A third scenario also experienced were customers inability to operate their accounts because they had not been issued cheque b ooks 4 weeks after account opening and fulfillment of all requirements. The service and relationship issues were countless and the result, dissatisfied customers. Resultant Conflict While relationship officers took the flak for the lapses of the operations department for failure to provide back-end support, the cash officers also took the flak for the laxity of relationship officers. This resulted in rifts between both departments; an illustration of (Buchanan Huczynski 2007) definition of conflict in (1) above. Effect on Corporate Performance Organizational goals were not being met, the profit had significantly declined following a decline in business volume as frustrated customers had moved to competition. The HAND of Management Following the stimulation of conflict and its resultant dwindling financial results, management came up with several policies to realign the focus of employees toward excellent customer service and dependable relationship management. The polices included improving the service time allocated to a transaction; completion of service excellence forms by customers after each transaction in the banking hall; daily relationship reports used to track marketing staff and their relationship with customers. The most significant and most effective strategy was the use of employees to appraise employees in their various units as well as outside their units. Employees were made to escalate to the highest level, service and relationship gaps noticed in the course of service to the customer. If an employee had to deliver quality service to a customer, and encountered challenges due to the negligence or irresponsibility of another employee, irrespective of the department of the employee involved, the erring employee was instantly reported to the task force and immediate action was taken against that employee. This policy was very effectively managed, monitored and the integrity of this reports and escalations were very well verified. The policy was priority to management and this was emphasised when an executive director was drafted to head the task force. He got a day-by-day heads up on the activities of the taskforce and he reported directly and made recommendations as regards disciplinary measures to the CEO. The effect and indeed benefits of this stimulated Functional conflict led to an astronomical increase in the volume of business; the feedback from customers on relationship management was indeed very satisfying and the profit margin grew immensely. The organization began to achieve its general goals once again, and management was happy with the positive results CONCLUSION. This review tried to capture how existing conflict can become Functional forcing organisations to innovatively seek solutions to problems leading to a boost in performance through improved customer service, profit and achievement of organizational goals using Oceanic Bank Intl Plc as reference. It also showed that Functional conflict required proper and effective implementation and monitoring to achieve desired result. The use of a taskforce, intra and inter-departmental appraisals and customer feedback mechanism worked well for OBI. Though conflict may exist with negative effects as opined by Hatch (1997) and Pondy (1967), management can make it favourable by initiating competition. Service level agreements should be agreed between departments with KPIs to which rewards and penalties are attached. SLAs should also cover escalations and to what levels. Beyond reports from customers, intra and inter-departmental appraisals and mystery shoppers can also be introduced as part of the feedback mechanism.

Saturday, October 12, 2019

The Role of the Reflexive Ethnographer Essay -- Anthropology Culture R

The Role of the Reflexive Ethnographer Works Cited Missing The role of the reflexive ethnographer has been constantly defined and redefined since the beginning of the study of anthropology. The use of reflexivity has and will always be questioned in anthropology. Malinowski, who was a pioneer in the field of anthropology, discouraged the use of reflexivity; he, instead, believed that anthropology was scientific and could produce â€Å"concrete evidence† (Malinowski 17). Reflexivity is way in which anthropologists try to get rid of this scientific and rigid anthropology; it is a move towards an emotional and self-reflective anthropology. Reflexivity denies the structuralism which Malinowski and Levi-Strauss attended to. In addition, reflexivity tries to diminish the authority which anthropologists such as Malinowski and Levi-Strauss claimed to have. Thus, reflexivity is an attempt to humanize rather than structure a society. Although reflexive anthropology aims to liberate itself from authority, it often does just the opposite; ethnographers such as Behar and Kondo use their supposedly humane approach to anthropology to position themselves within the field of anthropology. However, their attempts to recreate anthropology by emotionalizing it produce interesting and somewhat effective ethnographies. Visweswaran, another female and self-proclaimed reflexive anthropologist, explores what it is to be a reflexive feminist anthropologist in a fie ld that is dominated by men. Reflexivity is thus a hot topic for past and present ethnographers to discuss. With the help of the women’s movement and the rise of feminism, female anthropologists were able to publish their own ethnographies. However, women ethnographers conti... ...ocially allowed to be anthropologists: â€Å"Anthropologists would only become articulate about borders thanks to the writing of Chicanas like Gloria Analdua and Sandra Cisneros--who had to invent their own borderland anthropology in poetry, myths, and fictions because it didn’t exist in the academy† (Behar 174). The solution to anthropology, according to Behar, is reflexivity. By being reflexive, Behar writes, one can â€Å"respond vulnerably† to others’ writing. Ergo, she pleads for an anthropology that breaks your heart. Behar’s authority lies in this pleading. In this essay, she is implying that she is more vulnerable or more feeling than other anthropologists or literary critics. This establishes her authority as the reader sides with her emotional state. In summation, reflexive anthropology is an anthropology which looks upon the self in relation to the Other.

Friday, October 11, 2019

Police Technology Essay

1. Introduction A gun may be a useful tool to arrest a suspect in a traditional crime scene, but what about a crime committed on the Internet to steal billions of dollars in a few minutes or even confidential information? Will guns be useful in this case? According to Goodman, â€Å"the world isn’t run by weapons anymore, or energy, or money, it’s run by ones and zeros †¦ It’s not about who has the most bullets. Art’s about who controls the information –what we see and hear, how we work, what we think. It’s all about information.† (p.466) With the technological revolution we have nowadays, that changed every aspect of our lives representing new threats and new crimes, police officers should be equipped with new technological tools or techniques to be able to face these new challenges. This paper aims at giving an idea about police technology and how does technology help police officers by defining the term â€Å"police technology†, shading the light on history of police technology, and giving some of the impacts of technology on police work and practice. 2. Definitions To understand exactly how does technology help police officers, this section will define what is meant by both terms â€Å"technology† and â€Å"police technology†. 2.1 Technology The Britannica Concise Encyclopedia defines technology as â€Å"Application of knowledge to the practical aims of human life or to changing and manipulation the human environment. Technology includes the use of materials, tools, techniques, and sources of power to make life easier or more pleasant and work more productive. Whereas science is concerned with how and why things happen, technology focuses on making thing happen.† 2.2 Police Technology According to Encyclopedia Britannica the term â€Å"police technology† refers to â€Å"the wide range of scientific and technological methods, techniques, and equipment used in policing.† 3. Police Technology in History and Literature This section will shade the light on the history of police technology since 1840 when officers only had guns and night-light sticks, â€Å"then came technological progress with the invention of the patrol wagon and signal service (which have) effected a revolution in police methods.† (Seaskate, Inc). (See police technology timeline in Table 1) â€Å"The adoption of information technology by police departments in the united States is a relatively recent phenomenon. Before 1987, less than 2% of the 2.200 US police departments with fewer than 100 employees used computers. And as recently as 2003, only 40% of police departments had mobile computer terminals.† (CentrePience) Moving to information technology,   â€Å"only in recent years have many agencies found the use of information technologies significantly helpful. Examples include fingerprinting databases, computerized crime mapping, and records management systems doing everything from inventory property and cataloging evidence to calculating solvability factors.† (Seaskate, Inc) 3.1 The political era (1840-1920) This period witnessed technological advances such as â€Å"telegraph, telephone, police callboxes, Bertillon system of criminal identification† (Seaskate, Inc) and (Stewart, R. W.). â€Å"The advent of fingerprinting in the 1900s and of crime laboratories in the 1920s greatly augmented the police capacity to solve crimes†. (Seaskate, Inc) 3.2 The professional model era or Nationalization of Crime (1920-1970) This period witnessed efforts that tried to â€Å"rid the government of undesirable political influences and create what they deemed professional police departments† (Seaskate, Inc). â€Å"The model was the crime laboratory in Berkeley, California, Police Department then the FBI inaugurated its own laboratory which eventually became recognized as the most comprehensive and technologically advanced forensic laboratory in the world† (Seaskate, Inc). This period â€Å"saw the widespread police adoption of the automobile and the introduction of two-way radios† (Seaskate, Inc). Then, in response to rapidly rising crime rates and urban disorders, the Crime Commission was established in the 1960s (Seaskate, Inc). This period witnessed the nationalization of crime. â€Å"In 1967, the Crime Commission produced a long report that gave recommendations, 11 of them dealing with police technology (Seaskate, Inc). The President’s Crime Commission found that the nation’s criminal justice system suffered from a significant Science and technology gap (Seaskate, Inc). Then came â€Å"the advent of 911 after the commission called for establishment of a single telephone number that Americans could use to call the police† (Seaskate, Inc). The computerization for American policing was a result for the commission’s recommendations and the 911 system (Seaskate, Inc). â€Å"The 911 system became enhanced (E911) when computer got smarter, showing the telephone number, address, and in some cases, the name of the person who owned the number† (Seaskate, Inc). â€Å"One of the most important computer-based innovations in American policing was the advent of National Crime Information Center (NCIC), administered by FBI† (Seaskate, Inc). Computers also were â€Å"essential in the development of Automated Fingerprint Identification Systems (AFIS)† (Seaskate, Inc). 3.3 The Community Policing Era or Computerization of American Policing (Since 1970) The introduction of computers into policing corresponded to the beginning of the third and current era in American policing or â€Å"the Community Policing Era† from 1970 up till now (Seaskate, Inc). â€Å"In 1995, the Office of Community Oriented Policing Services (COPS) was created by the Violent Crime Control and Law Enforcement Act of 1994†. (ITI, p.3) With funding provided by COPS and other federal and state grant programs, the use of computers in law enforcement gained widespread acceptance in law enforcement agencies of all sizes. (ITI p.3) 4. The Impact of Technology on Police Work Technology has had its impacts on police work especially since the process of computerization of American policing (Figure1 in the appendices shows trends in technology use by police agencies). According to Davis, J. N., â€Å"the continuing development of computer technology has had critical impacts on law enforcement. Mobile data terminals in police cars, automatic vehicle locator systems, and computer-assisted dispatch are now commonly found in police departments. The use of expert systems and artificial intelligence by police agencies in the United States and Canada is on the increase. Examples can be found in agencies ranging from small rural Alliance, Nebraska to urban Baltimore County, Maryland†. (p.1) This section will show how does technology affect police work either in increasing effectiveness, enhancing officer safety, or assisting law enforcement agencies to meet new challenges of terrorism and cyber crimes. 4.1 Increased Effectiveness Research showed that â€Å"police departments that adopted computers together with IT management/governance practices such as CompStat did experience reduced property and violent crime and significantly increased crime clearance rates (by around 8%). Thus, researchers concluded that computers do increase the effectiveness of police work, but only if police work is substantially reorganized to take advantage of their presence† (CentrePiece, p.2). Also according to ITI, â€Å"Significant technological breakthroughs have resulted in products that have increased their crime solving effectiveness† (P.4). For example â€Å"studies led to the widespread use of night vision gear by today’s police agencies† (ITI, p.4). A technology such as fingerprint reader â€Å"has resulted in the creation of automatic fingerprint identification systems (AFIS)†. (ITI, p.4) â€Å"AFIS has resulted in the clearance of thousands of crimes that would have otherwise gone unsolved†. (ITI, P.4) The â€Å"enhanced† 911 â€Å"allowed dispatchers to see on their computers screen the address and telephone number from which a 911 emergency call originated† (ITI, p.4).   Ã¢â‚¬Å"The miniaturization of body microphones and closed circuit television has benefited law enforcement in a variety of investigative and crime prevention initiatives†. (ITI, P.4) 4.2 Changed the Role of Police and How They Carry Out Their Duties Technology has changed the role of both police officers and law enforcement agencies. â€Å"With the introduction of the Community Oriented Policing model, a dramatic change occurred in how agencies measured their effectiveness†. (ITI, P.3) The previous section showed that COPS was a result for introducing computers into policing.   â€Å"The emphasis on quick response to calls for services and the number of arrests made and crimes cleared was replaced by the reduction of crimes committed†. (ITI, P.3) â€Å"The COPS program promoted the development of close/citizen relationships with a focus on improving the quality of life on a neighborhood-to-neighborhood basis. From this effort grew programs such as neighborhood Policing and Problem Solving Policing† (ITI, P.3). â€Å"For the COPS concept to be successful officers needed timely information about crime patterns and other social problems occurring on their beats†. (ITI, P.3) â€Å"In police practice the possibility to access and use electronic records has opened up a new way of gathering information for police officers. This has created and developed new ways of working for police officers: they can gather more information when involved in operational work as well as when they are present physically at the police station†. (Borglund, E.) 4.3 Improved Record Keeping and Report Writing Computers have led to a key advantage â€Å"improved recordkeeping†. â€Å"Research showed that introducing computers for record-keeping did increase the amount of recorded ‘minor crimes’ such as larceny† (CentrePiece, p.2). According to Davis, J. N., â€Å"police report writing has also evolved with changes in technology, especially the use of lap-top computers. The continued development of new computer technologies will also bring changes in police report writing†. (p.1) 4.4 Enhances Officer Safety â€Å"Significant technological breakthroughs have resulted in products that have improved officer safety† (ITI, P.4). â€Å"Soft body armor has saved hundreds of officers from death or serious injury† (ITI, P.4). â€Å"Information used in conjunction with Computer Aided Dispatch software allowed dispatchers to warn officers of potential dangers and the history of previous calls at locations prior to their arrival†. (ITI, P.4) The use of safe weapons such as â€Å"non-lethal weapons such as the Taser, beanbag shells and pepper mace had been added to the list of force options available to officers in the field† (ITI, p.4). 4.5 Assist Local Law Enforcement Agencies Meet the New Challenges of Terrorism and Cyber Crime According to Reichert, K. â€Å"creative uses of information technology have the potential to increase the capacity and effectiveness of law enforcement in fulfilling its complex mission today. Including increased demands in the post-September 11 World†. (p.4) â€Å"The pace of the use of technology in law enforcement continues to accelerate. New technologies such as the use of DNA for the criminal investigation, the growth of AFIS and Livescan fingerprinting systems, GPS tracking, and reverse-911 software are all computer dependent systems now being more widely used by agencies around the country†. (ITI, p.4) â€Å"New hardware such as Personal Digital Assistance (PDAs) and other wireless devices such as web-enabled cellular telephones are changing the way information is collected and shared†. (ITI, p.4) â€Å"The 911 systems have precipitated the use of computerized mapping and links between 911 systems and computer aided dispatch software† (ITI, p.4). â€Å"Incident-based reporting is being implemented across the country requiring new records management software designed to capture and report crime statistics electronically† (ITI, p.4). â€Å"The 1995 Oklahoma City bombing and the 2001 attack on the World Trade Center and the Pentagon significantly increased awareness for the need to share information between law enforcement agencies at all levels of government†. (ITI, p.4) â€Å"Antiquated radio systems are being replaced so that multiple agencies can communicate during joint operations and disaster responses. Integration of computer databases is being developed for intelligence gathering and criminal investigation†. (ITI, p.4) â€Å"Detection technology, protection equipment and training are being provided to public safety personnel to meet the challenges of a nuclear, biological or chemical threat as well as an attack using conventional weapons†. (ITI, p.4) â€Å"The use of the Internet for the commission of crimes is increasing at an alarming rate†. (ITI, p.4) â€Å"Thieves, hackers, hate groups, pedophiles, cyberspace stalkers, drug cartels and terrorist groups freely use the Internet to carry out their illegal activities†. (ITI, p.4) The Internet also offers many benefits to law enforcement† (ITI, p.5). â€Å"The ability to share information between agencies and with the public has been greatly enhanced by the use of the internet†.

Thursday, October 10, 2019

Americans with Disabilities Act 1

Americans with Disabilities Act The Americans with Disabilities Act Overview of the ADA of 1990 including its intended purpose, and what governmental agency oversees ADA claims The Americans with Disability Act (ADA) of 1990 was enacted by the United States Congress, signed into law by George H. W. Bush on July 26, 1990, and amended in 2009 where some changes were introduced to the act. ADA is a civil rights’ law that was intended to check against discrimination that can be encountered by disabled persons in the course of accessing certain services or taking part in day-to-day activities. It safeguards disabled persons against any form of bias or prejudice with respect to their condition. Whatever falls under category of disability is normally made on case-to-case basis. However, current substance abuse and visual impairment that can be remedied by lenses are not considered as disabilities by the ADA of 1990. The law was initially intended to guarantee civil right protection for people who were permanently disabled and their disabilities could not be reversed or weakened. The law was enacted enable disable persons access services enjoyed by persons who are not disabled thereby opening their horizons to all types of careers. The drafters wanted the law to be flexible to guard against eminent weakening by future case laws. To enable disabled persons enjoy equal rights with everyone else, President G. W. Bush signed ADA Amendments Act (ADAAA) into law on September 2008 (Matt, 1). Title I of the ADA 1990 deals with employment. It empowers people with disability with requisite qualifications to seek for employment in covered entities. People with disabilities can be hired, discharged, compensated, and trained just like any other worker without being discriminated. Agencies that are covered by the law include an employment agencies, labor organizations, and labor management committees. As per Title I, discrimination entails restricting job application in a manner contrary to convention, preventing qualified persons people from applying or taking up job opportunities, or making irrational and illegal job requirements to limit persons with disabilities. If entrance medical examinations have to be done, everybody else should be subjected to the process and the medical records must be treated with a lot of confidentiality. This title does not offer protection to individuals currently engaged in illegal use of drugs (Matt, 1). Title II of the Act deals with Public entities. This title prohibits any form of discrimination that can be met on the people with disability by public entities at local and state levels. Access here implies both physical and pragmatic access. It is supposed to check against discriminatory policies instituted by such public entities. It applies to public transportation that public entities offer (Matt, 1). Title III captures public accommodation and commercial facilities. The title criminalizes discrimination based on disability with special focus on full and equal enjoyment of the goods, services, facilities, or accommodations of any public accommodation by the proprietors, leasers, or operators. Public accommodation here means recreational facilities, lodgings, transportation, educational, and places of public displays. Under this title, all new constructions have to comply with Americans with Disabilities Act Accessibility Guidelines anchored in the Code of Federal Regulations. This title also applies to existing facilities. Exemptions to the regulation provided in the title include private clubs and religious organizations. However, historical properties and other public and private buildings must comply with the provisions of this title and failure may lead to legal proceedings. However, if following usual standards threaten to destroy historical significance of the feature of the building, they are under obligation to use other standards (Matt, 2). Title IV of the ADA deals with telecommunications. This title amended the Communications Act of 1934. All telecommunication companies are required to cater for the needs of the disabled especially the deaf and those with speech impairment (Matt, 3). Title V of ADA deals with miscellaneous provisions that are basically technical provisions. It also includes anti-retaliation or coercion provisions. Many government agencies act in concert to ensure that the ADA of 1990 is implemented. The United States Equal Employment Opportunity Commission presides over employment related ADA provisions. The Department of Transportation regulates statutes related transportation. Other agencies include United States Department of Agriculture, Department of labor, Department of Education, United States Department of Interior, United States Department of Housing and Urban Development, United States Department of Health and Human Services, and Federal Communications Commission (Matt, 4). Statutory definition of â€Å"disability† and â€Å"reasonable accommodation† under the ADA of 1990 The ADA Act of 1990 defines disability as an impairment that substantially limits major life activity. ADA defines impairment as a physiological disorder or condition, cosmetic disfigurement, anatomical, neurological, musculoskeletal, respiratory, cardiovascular, reproductive losses. The Act further defines impairment as a mental or psychological disorder. Nevertheless, the explanations of impairment under the ADA regulation do not include physical traits, common personality traits, cultural and economic aspects as these elements come naturally and cannot be altered by man (Matt, 1). The Act excludes certain statutory requirements while trying to define disability like those currently using illegal drugs. Emotional acts such as thought, focus, and making contact with others also make up major life activities in reference to the EEOC. The phrase substantially limits features in the ADA definition of disability. An impairment on qualifies to be a disability if it limits life activities. For an impairment to be referred to as a disability, a person must be meaningfully limited in his or her competency to undertake certain activities relative to the average person drawn from the general public. Some of the very essential aspects to consider in this area are nature and extent of the disability, the time interval that the persons has been disabled, and how the impairment affects the individual’s ability to partake in everyday tasks (Acemoglu and Angrist 920). Reasonable accommodation in the ADA of 1990 protects persons with disabilities by ensuring that other than provision of physical access to buildings and provision of equal access to programs and services, this category of citizens access auxiliary services, aids, and removal of barriers in public utilities provided that this does not create undue administrative or financial burdens. The ADA 1990 defines reasonable ccommodation to entail â€Å"making existing facilities used by employees readily accessible and usable by disabled persons, job restructuring, part time or modified work schedules, re-advertisement to vacant person, acquisition or modification of equipment or devices and appropriate adjustment or modification of examination† (Matt, 5). Discuss the Supreme Court's decisions in Sutton and Toyota Manufacturing In Williams’s case, The Supreme Court visited the question of severity of a condition that qualifies it to be a protected disability. The Supreme Court held that the employee’s medical condition known as carpal tunnel syndrome was not a disability because it was not substantially limiting. It was further stated that for an impairment to be referred to as a disability, it has to prevent or severely restrict a person from undertaking in tasks that are of essential value to a person in everyday life. The court underscored the need for strict interpretation of the phrase ‘’substantially limits. ’ The ruling in Williams’s case brought into fore the inability of ADA to accommodate cases characterized by dismissal of many disability cases (Raddatz, 2). In Sutton v. United Airlines, the plaintiff sued for discriminative acts by a potential employer. In the case, the plaintiffs were two twin myopic sisters who had applied for employment as commercial pilots but their request was rejected because they did not attain the minimum value for uncorrected eyesight. The Supreme Court held that the question of whether somebody is disabled and thus be protected by ADA must be looked at with reference to all mitigating measures. For instance, if a person is severely limited in undertaking day-to-day activities without medical intervention but is only slightly limited to undertaking these tasks after medical interventions, the medical intervention serves to negate the impairment from being referred to as a disability as outlined in the ADA (Raddatz, 1). The ADAAA of 2008 including its intended purpose and significant changes from the ADA of 1990 The ADAAA 2008 is an Act of the Congress that went into operation on January 1, 2009. It amended the ADA of 1990 and other nondiscrimination laws that were drafted for the good of people with disability at state and federal levels. The amendment was introduced with respect to myriad Supreme Court rulings on ADA 1990. THE Supreme Court decisions were viewed by the members of the United States Congress as limiting the rights of people with disabilities (Schall, pp. 192). The ADAAA indeed reversed those decisions. With respect to ADA Title I, ADAAA changed the definition of disability. It clarified and broadened its definition. One notable contribution of this amendment is to take into consideration of both the employer and employee. With ADAAA 2008, courts are expected to interpret ADA and other Federal disability non-discrimination laws and determine whether the covered entity has discriminated. This law preserves the original meaning definition of law as written in the ADA but alters the way that statutory term should be construed (Matt, 5). Legal analysis of Billy and Mandy's requests applying both the ADA and ADAAA Based on the Americans with Disability Act of 1990, Mandy’s request should not be honored because she is not substantially limited in her daily activities without using medical interventions like consulting an optician to initiate corrective measures to remedy far sightedness. However, with the ADAAA, her request should be granted because the Act prohibits consideration of medication and low vision devices in determining whether a condition is a disability. Billy Beer’s request has to be granted because according to the Reasonable Accommodation and from the definition of disability in Title I, Billy’s condition is covered and indeed considered a disability. Moreover, ADAAA prioritizes discrimination initiated by covered entity as opposed to whether the person seeking protection under law has impairment that fits the statutory definition of disability. Works Cited Acemoglu, Daron and Angrist, Joshua D. Consequences of Employment Protection? The Case of the Americans with Disabilities Act. Journal of Political Economy 109(6), 2001, 915–957. Matt, Susan. Reasonable Accommodation: What does the Law Really Require. Journal of the Association of Medical Professionals with hearing Loses, 1(1), 2003, 1-13 Raddatz, Alissa. ADA Amendments overrule Supreme Court Decisions on What Constitutes Disability. 2009. Web. 3 Dec. 2011. Schall, Carol M. The Americans with Disabilities Act—Are We Keeping Our Promise? An Analysis of the Effect of the ADA on the Employment of Persons with Disabilities. Journal of Vocational Rehabilitation 10(9), 1998, 191-203.

Marketing Test Questions

1. The promotional mix is the combination of promotional tools used to reach the target market and fulfill the organization's overall goals. a. True b. False 2. When a marketer sends a message to the target market, the marketer must first decode the symbols used. c. True d. False 3. Even though a message is received, it will not necessarily be properly decoded; receivers interpret messages based on their own frames of reference. e. True f. False 4. All promotions are designed to either inform, persuade, or reinforce the target audience. g. True h. False 5.The promotional mix consists of: i. advertising, publicity, direct marketing, and personal selling j. public relations, direct marketing, personal selling, and publicity k. product, promotion, price, and place l. advertising, personal selling, sales promotion, and public relations m. advertising, telemarketing, public relations, and sales promotions 6. Which of the following statements about advertising is true? n. The total costs o f advertising are typically low. o. The signs on the outsides of buses and taxis are not a form of advertising. p.The cost per contact in advertising is low. q. Innovative media are not used in advertising. r. Advertising is any form of communication in which the sponsor is identified. 7. Public information (that the company did not pay for) about a company, good, or service appearing in the mass media as a news item is: s. personal selling t. advertising u. mass communications v. publicity w. sales promotion 8. _____ consists of all marketing activities that stimulate consumer purchasing such as coupons, contests, free samples, and trade shows. x. Sales promotion y. Publicity . Personal Selling {. Advertising |. Sponsorship 9. In 2006, GM unveiled a GM Fuel Price Protection Program that caps the per-gallon price consumers pay for gas at $1. 99 when they purchase select 2006 and 2007 GM full-size utility and mid-size cars. This is an example of _____ designed to stimulate consumer b uying. }. A sales promotion ~. A public relations activity . Advertising . An implicit communication . Personal selling 10. Communication to large audiences, usually through a medium such as television or a newspaper, is called _____ communication. . Feedback-proof Referential . Interpersonal . Mass . Public 11. The communication process consists of: . Message, media, and transmittal . Source, receiver, and channel . Sender, receiver, and message . Encoding, decoding, channel, sender, receiver, noise, and feedback . Comprehension, noise, and feedback 12. _____ is the conversion of the sender's ideas and thoughts into a message. . Decoding . Envelopment . Processing . Development . Encoding 13. _____ is anything that interferes with, distorts, or slows the transmission of information. . Media communication . Feedback Static . Nonpersonal communication . Noise 14. Advertising competes for two things. These two things are: . ________________b. _________________ 15. There are three typ es of Product Advertising. They are: . ________________b. _________________ c. ___________________ 16. _____ sales promotions are targeted toward the ultimate end-user market. . Facilitating . Intermediary . Pull . Consumer . Trade 17. _____ advertising is used to keep a familiar brand name in the public's mind and to refresh the consumers on the brand’s uses, characteristics, and benefits. Advocacy . Pioneer . Reinforcement . Reminder . Comparative 18. In class we briefly talked about an acronym used in discussions about promotions. The acronym, AIDA, stands for: . Attitude-Interest-Demand-Activity . Attention-Interest-Desire-Action . Awareness-Intent-Demand-Action . Avoidance-Interest-Desire-Acceptance . Attitudes-In-Developing-Acquisitions 19. A manufacturer using the _____ promotional strategy focuses its promotional efforts on the consumer. . Reinforcement . Personal selling . Push . Pull . Kinetic 20.Firms that adopt a push promotion strategy focus their message at inte rmediaries in order to get them to carry the product, rather than at the end consumer. . True . False 21. Comparative advertising is: . like a mirror because it compares all negative and positive features of both products . like a shotgun in that it compares multiple features of two products . like a rifle in that it only compares a single benefit or advantage . only used by companies at the highest level of the pyramid of corporate responsibility . sed to compare two or more competing brands on one or more specific attributes. 22. Aston Martin is a common brand of car driven by the British agent James Bond. Aston Martin paid to have its vehicle featured in these movies. This is an example of: . Advertising . A sales promotion . Paid-for public relations . Product placement . Lobbying 23. In a 2008 movie starring the hilarious Jim Carrey, Red Bull was reference multiple times. This is another example of _______________ and _________________ is the movie’s title. . Advertising and Dumb and Dumber . Puffery and How the Grinch Stole Christmas Customer deceit and The Cable Guy . Product placement and Yes Man . Product placement and Liar Liar 24. Which of the following is not an element of the marketing mix. . Product . Place . Primary Demand . Promotion . Price 25. One of the purposes of promotion is to stimulate demand. What are they? . __________________b. ____________________ 26. This type of demand focuses on making potential customers aware of the general product category. . __________________ 27. This type of demand focuses on making potential customers aware of specific benefits provided by a particular brand/product. ___________________ 28. Based on the results from a recent study, and posted in an article on cnet. com, advertising revenue from Google for the first 6 months of 2012 exceeded that of print media. According to this study, Google brought in how much revenue from ads for this period? . ___________________ 29. Both advertising and public relations (PR) are types of non-personal communication. However, the main difference is advertising is _____________ whereas PR is ________________. 30. According to the course syllabus, Exam #4 is scheduled for what day? . _____________________